info@bridgewelltechhk.com
Bridgewell Consulting

Service Terms and Conditions

SERVICE AGREEMENTS FOR CLIENTS.

Effective Date: Dec 01, 2025 (UTC+07:00)


1. General Introduction

BRIDGEWELL CONSULTING LIMITED, together with its subsidiaries and affiliated entities, collectively referred to as "BRIDGEWELL", "we", "our", or "us", unless the context requires otherwise, is a provider of integrated marketing and digital communication solutions.

These Service Terms and Conditions (the "Terms") set out the terms, conditions, and policies governing your use of our services and define the rights and obligations of both parties when you engage with BRIDGEWELL. By accessing or using our services or platform, you acknowledge that you have read, understood, and agreed to comply with these Terms, as well as any additional policies or documents published by us.

BRIDGEWELL reserves the right to amend or update these Terms and related policies at any time by posting them on our website. Any such updates will become effective immediately upon publication without prior notice or consent.


2. Applicability

These Terms apply to all individuals and organizations (collectively referred to as "Client", "you", or "your") who:

  • Access, browse, or interact with our website or any of our digital platforms ("Platform")
  • Use or receive any services or products provided by BRIDGEWELL ("Services")

By doing any of the above, you agree to be legally bound by these Terms and any referenced documents or policies. If you engage us through a proposal, quotation, invoice, or service plan, the terms in those documents will be read together with these Terms to form the binding Agreement between you and BRIDGEWELL.


3. Scope of Services

BRIDGEWELL consults and provides end-to-end website design and development, and related marketing and technical services to help businesses grow their online presence and accelerate their business success journey. The Services offered by BRIDGEWELL may include, but are not limited to, the following categories:

  • Website design and development
  • Custom industry-specific website solutions
  • Custom Web Portal Development
  • API Development & Integration Services
  • Cloud‑Based Web Application Development
  • CMS Development Solutions
  • Data Analytics Dashboards
  • AI Integration
  • Brand identity and graphic design services
  • Content creation and marketing services
  • Email marketing campaigns
  • Ongoing website support and maintenance

The exact scope of services to be provided under any specific engagement will be detailed in the Proposal or quotation issued by BRIDGEWELL and accepted by the Client. BRIDGEWELL reserves the right to modify, update, or discontinue any portion of its Services at its sole discretion, subject to prior notice where applicable.


4. Client Obligations

Your cooperation is essential to the successful delivery of our Services. By engaging BRIDGEWELL, you acknowledge and agree to fulfill the following obligations throughout the course of our engagement.

4.1 Acceptable Conduct and Cooperation

You agree to:

  • Use our Services and any deliverables ("Work Product") only for lawful purposes, and in accordance with this Agreement, applicable laws, and any guidelines issued by BRIDGEWELL.
  • Provide us with all necessary information, instructions, content, access credentials, media assets, and documents relevant to the provision of Services in a timely and complete manner.
  • Communicate clear and reasonable timelines, and provide feedback and revision requests within agreed timeframes to avoid disruption or delay.
  • Treat our team members, including employees, contractors, agents, and advisors, with professionalism and respect at all times.
  • Adhere to any mutually agreed-upon timelines for delivering content or information needed for us to complete the Services.
  • Pay all applicable service fees, including additional charges where revised or expanded instructions go beyond the scope of the original agreement or Proposal.

4.2 Prohibited Conduct

You agree not to:

  • Use our Services or Work Product for any unlawful, unauthorized, or unethical purpose.
  • Provide false, misleading, incomplete, outdated, or forged documents or information.
  • Violate any applicable local, national, or international law or regulation in connection with your use of our Services.
  • Harass, threaten, abuse, or insult any of our team members through words, behavior, images, messages, or any form of communication.
  • Submit vague, unreasonable, or last-minute revision requests that hinder timely and effective delivery.
  • Solicit or attempt to solicit our personnel (employees, agents, or contractors) for employment or freelance work outside the scope of BRIDGEWELL without our prior written consent.
  • Create or publish hyperlinks to our website or content without our prior written approval.
  • Act in any way that conflicts with the terms of this Agreement.

4.3 Client Warranties

You represent and warrant that:

  • If you are engaging our Services on behalf of an organization, you have the authority to do so and to bind that organization to this Agreement.
  • Any materials or media assets you provide to us are either owned by you or properly licensed for our use, and do not infringe any third-party rights.
  • All information you provide is true, accurate, current, and complete, and we are entitled to rely on such information without further verification.
  • Your engagement of our Services does not and will not conflict with any legal obligations, court orders, or existing contractual relationships.
  • You will comply with the full terms of this Agreement, including those outlined in this section and any Proposals or project-specific documents we issue.

Failure to fulfill the above obligations may affect the quality, timing, or feasibility of our service delivery. In such cases, BRIDGEWELL will not be held responsible for any resulting delays, limitations in performance, or additional costs.


5. Intellectual Property and Ownership

This section sets out the rights and responsibilities of both BRIDGEWELL and the Client with respect to intellectual property and confidential information, including ownership, licensing, use, and disclosure.

5.1 Confidential Information

All information disclosed during the course of our engagement, including the terms of engagement, campaign strategies, communications, and technical data, is considered confidential Information, unless it is already publicly available through no fault of either party, lawfully obtained from a third party, or independently developed. You agree not to disclose any confidential information to third parties except:

  • To your Affiliates or Representatives on a need-to-know basis, provided they are bound by similar confidentiality obligations;
  • When required by law or legal proceedings, in which case you must, to the extent legally permissible, notify us in advance, limit disclosure as much as possible, and assist us in opposing such disclosure;
  • As otherwise permitted in writing by BRIDGEWELL.

Confidential information may only be used for purposes directly related to the performance of the Services. Any unauthorized use or profit derived from such use will be for BRIDGEWELL's benefit.

5.2 Ownership of Existing Intellectual Property

BRIDGEWELL Background IPR: BRIDGEWELL retains full ownership of all intellectual property rights (IPR) it owns prior to or independent of the engagement ("Company Background IPR").

Client Background IPR: You retain ownership of all IPR you own prior to or independent of the engagement ("Client Background IPR"). You grant BRIDGEWELL a non-exclusive, royalty-free, irrevocable worldwide licence to use such IPR solely for delivering the Services.

5.3 New Intellectual Property and Improvements

Unless otherwise agreed:

  • BRIDGEWELL owns all IPR in materials or Work Product created solely by BRIDGEWELL or jointly with the Client during the engagement ("New IPR"), as well as all improvements made to either party's background IPR.
  • You agree to waive and not assert any rights in respect of the New IPR or any such improvements.

5.4 Transfer of Rights

Once all agreed fees are fully paid and all contractual obligations fulfilled, BRIDGEWELL will transfer the ownership of the applicable New IPR and improvements to you. This transfer will take place at the end of the engagement or another time as mutually agreed.

5.5 Portfolio Use

Unless otherwise agreed in writing, you agree that BRIDGEWELL may showcase the resulting Work Product in our portfolio for marketing purposes. This includes screenshots, testimonials, and public-facing campaign deliverables. Any materials shown will be subject to confidentiality obligations and not shared with competitors.


6. Limitations of Liability

To the fullest extent permitted by applicable law, the following provisions set out the limitations of BRIDGEWELL' legal responsibility and liability in connection with the services rendered under this Agreement.

6.1 General Release

By engaging our Services and using any deliverables we provide, you agree to release, hold harmless, and indemnify BRIDGEWELL, including our directors, officers, employees, contractors, and advisors (collectively referred to as "Indemnified Persons"), from all claims, liabilities, losses, damages, or expenses (referred to as "Losses") that arise directly or indirectly from:

  • Your misuse or improper reliance on our Services or Work Product;
  • Any breach of your obligations under this Agreement;
  • Your use of third-party materials, platforms, or services in connection with our work;
  • Or your failure to provide accurate, timely, or complete instructions or assets.

6.2 No Liability for Indirect Loss

To the fullest extent permitted by law, BRIDGEWELL will not be liable for any indirect, incidental, special, or consequential damages. This includes loss of business, revenue, profits, data, goodwill, or opportunity, even if we have been advised of the possibility of such loss, arising from or related to your use of our Services or Work Product.

6.3 Services Provided "As Is"

Our Services are provided on an "as is" and "as available" basis. We do not guarantee any specific outcomes. We also make no representations or warranties, whether express or implied, regarding the value, performance, suitability, or effectiveness of the Services or Work Product.

6.4 External Risks and Limitations

You acknowledge that:

  • We depend on your instructions: We rely on the accuracy of the information and materials you provide and are not responsible for verifying them.
  • Electronic communications have inherent risks: Delays, data loss, or interceptions beyond our control may occur. You accept these risks.
  • You assume responsibility for edits: Any changes you make to our deliverables may affect functionality or performance. We are not liable for resulting issues.
  • Third-party platforms and tools may change: Search engine algorithms, social media policies, and market conditions are outside our control and may impact outcomes.
  • Our content is informational only: Website content and communications from BRIDGEWELL should not be relied upon as legal, financial, or professional advice.

6.5 Maximum Liability

If BRIDGEWELL is found liable for any matter under this Agreement, our total liability will not exceed the total fees paid by you to us in the 12-month period immediately preceding the event giving rise to the claim.

6.6 Equitable Relief

If you breach this Agreement or misuse our Services or Work Product in a way that causes ongoing or irreparable harm, BRIDGEWELL reserves the right to seek injunctive or equitable relief in addition to any legal remedies available.


7. Termination

The Agreement may be brought to an end under specific circumstances outlined below. BRIDGEWELL and the client are expected to approach termination professionally and with reasonable notice.

7.1 Termination by Either Party

Either BRIDGEWELL or the Client may terminate the engagement at any time by providing written notice at least 30 days in advance. If the Client initiates termination:

  • Where services have already commenced, you agree to compensate BRIDGEWELL for time, resources, and commitments already allocated to the project.
  • If termination occurs prior to the launch of any campaign or deliverable (where applicable), you agree to cover the planning and administrative costs incurred by BRIDGEWELL.

These fees are not penalties but represent fair and reasonable compensation based on the scope and stage of the engagement.

7.2 Immediate Termination by BRIDGEWELL

BRIDGEWELL reserves the right to terminate this Agreement with 7 days' written notice if, in our sole discretion, you:

  • Fail to meet your obligations under this Agreement, including payment schedules or required cooperation;
  • Repeatedly delay communication, approvals, or deliverables;
  • Engage in conduct that is unprofessional, abusive, or causes distress to BRIDGEWELL personnel.

In such cases, you will remain liable for a portion of the remaining fees, reflective of the time and effort already invested and the disruption caused.

7.3 Consequences of Termination

Termination of this Agreement will not affect either party's rights or obligations that accrued prior to termination. Specifically:

  • Provisions relating to confidentiality, intellectual property, warranties, and liability will survive termination.
  • Each party must promptly return or securely destroy any confidential information or materials shared during the engagement.
  • Access to third-party systems provided to BRIDGEWELL (such as ad platforms or social media accounts) will be discontinued, and credentials will not be stored or modified after termination.

7.4 No Termination for Client-Caused Delays

You may not terminate this Agreement due to project delays if such delays are the result of your own failure to provide timely input, content, approvals, or other essential cooperation required for the delivery of services.


8. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from these Terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of Hong Kong.


9. Contact Information

If you have any questions about this Policy, please contact us using the following details:

BRIDGEWELL CONSULTING LIMITED